Healthcare professionals take pride in serving the public, but the nature of their work makes them vulnerable to the very people they serve. Providing a safe and secure environment for staff, patients, and visitors is essential.

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Encountering patients with physical, mental, and emotional conditions, including those facing language barriers, can make communication problematic. And while some individuals may be noncompliant, resistive, or assaultive, they do not necessarily have criminal intent. Level 3’s use of de-escalation communication techniques helps to diffuse those rapidly evolving situations.